Dawning

FAQ

What is your lead time?

We get your order in the mail within 5 business days, often sooner! If under unusual circumstances it will take longer, we will contact you asap to let you know.

Do you offer refunds?

If a product is not what you expected, please contact us within 1 week of receiving your order for a refund. In order to qualify for a refund, the product must be in new and unused condition.  

Do you offer exchanges?

If a product is not what you expected, please contact us within 1 month of receiving your order for an exchange. 

How can I order?

You can place your order on this website. Orders by phone and email are also welcome.

What are your products made out of?

We specialize in bronze, brass, and ceramic. 

Do you offer gift wrapping? 

All our pieces come wrapped up in a branded bag, even if it's a gift for you!

Where are you located? 

We work from our home in Barrie, Ontario, Canada!

Can I visit your studio?

We wish we could say yes! Unfortunately, due to insurance reasons, we are not able to have customers visit our studio. Maybe someday!

What currency are your products in?

Canadian dollars- CAD. 

Where are your products made and sourced?

We are proud to say that we handmake every pendant from scratch in our home! We use Canadian and American suppliers for as many of our raw materials as possible.